Recruitment Candidate Grievance Redressal Policy

The objectives are to:

1. a.provide candidates with an accessible complaint mechanism;
2. b.distinguish BGPL service/payment complaints from RSL employment matters;
3. c.identify recruitment fraud promptly;
4. d.address misuse of RSL's name or branding;
5. e.maintain appropriate complaint records; and
6. f.escalate serious matters to RSL.

Complaints primarily concerning the following should ordinarily be submitted first to BGPL where BGPL provided the relevant service:

1. a.Administrative/Service Charge;
2. b.payment gateway transaction;
3. c.duplicate payment;
4. d.failed transaction;
5. e.invoice or receipt;
6. f.service delivery;
7. g.cancellation;
8. h.refund; or
9. i.BGPL candidate-support services.

BGPL Grievance Contact

Name/Designation

Gaurav Arora (Director)

Email

[email protected]

Telephone

+91-9971954523

Address

Basement, C-7, Phase-3, Badli Industrial Area, Delhi-110042

Candidates may contact RSL directly concerning:

1. a.fake RSL vacancies;
2. b.fake offer/appointment letters;
3. c.impersonation of RSL personnel;
4. d.unauthorized use of RSL's name/logo;
5. e.representation that RSL requires payment for employment;
6. f.guaranteed employment in exchange for payment;
7. g.serious misconduct relating to an RSL recruitment process;
8. h.material privacy/security concerns relating to RSL recruitment; or
9. i.unresolved BGPL conduct materially affecting RSL's recruitment process.

RSL Recruitment Grievance Contact

Name/Designation

Vikas (Director)

Email

[email protected]

Telephone

+91-8860601013

Address

1st Floor, C-7, Phase-3, Badli Industrial Area, Delhi-110042

Candidates should provide, where available:

1. a.name;
2. b.application/reference number;
3. c.contact details;
4. d.description of complaint;
5. e.relevant dates;
6. f.transaction details;
7. g.emails/messages;
8. h.screenshots;
9. i.invoice/receipt; and
10. j.other supporting evidence.

Candidates should never provide passwords, PINs or OTPs.

The entity receiving the complaint should acknowledge it within the period required by applicable law and otherwise within a reasonable operational period.

A complaint/ticket reference should be generated where practicable.

The responsible entity may:

1. a.review system records;
2. b.examine candidate communications;
3. c.verify payment records;
4. d.obtain information from relevant personnel;
5. e.review advertisement history;
6. f.verify the authenticity of documents; and
7. g.request reasonable additional information.

BGPL shall notify RSL without undue delay where a complaint credibly alleges:

1. a.employment being sold in RSL's name;
2. b.guaranteed RSL employment;
3. c.fake RSL documentation;
4. d.material fraud;
5. e.impersonation;
6. f.material brand misuse;
7. g.unauthorized candidate charging in RSL's name;
8. h.a material personal-data/security incident; or
9. i.governmental, police or regulatory action concerning the RSL recruitment process.

Where the complaint concerns a BGPL Service Charge, BGPL shall determine refund eligibility in accordance with the applicable Refund and Cancellation Policy and law.

RSL's involvement in investigating or forwarding a complaint does not by itself mean that RSL received the payment or assumes BGPL's refund obligation.

A candidate shall not be disadvantaged in RSL's recruitment decision merely because the candidate has raised a genuine grievance in good faith.

This does not prevent appropriate action concerning knowingly fraudulent or abusive conduct.

Appropriate complaint records shall be maintained, including:

1. a.complaint date;
2. b.nature;
3. c.responsible entity;
4. d.investigation;
5. e.communications;
6. f.outcome;
7. g.refund, if any; and
8. h.closure date.

Nothing in this Policy prevents a candidate from approaching a court, consumer forum, governmental authority, regulatory authority, law-enforcement agency or other competent forum where entitled under applicable law.

RSL may periodically review recruitment complaints involving BGPL to identify repeated or systemic compliance issues.